Nicolas Ramoudt

Kreekstraat 1 bus 103 · B-8400 Oostende · BELGIUM · ue.ejteoms@salocin · 58 83 28 374 23+

Delivering 15+ years of manufacturer service- & support for engineering-, technical equipment and software-solutions to business-partners and end-users across a wide range of industries, from small businesses to government-instances. Skilled in building cross-functional team- and customer relationships to aim for a common goal:

  • Obtain and maintain a high level of product- and service- quality
  • Obtain customer satisfaction and continuity

People describe me as a multipotential, as well as a naturally curious observer with eye for detail, but always trying keeping view over the bigger picture. A person who is eager to learn and which is always on the lookout for automation and improvements in work, ICT and processes in order to gain new experiences and insights.

During my career I always had a profound interest in ICT applications, programming and automation in the broadest sense. I am proficient in web-, app-development & -deployment. Databases and data-acquisition are also my thing and hope to one day to put it into practice. I spend most of my (little) spare time reading and learning. My on-line web-portfolio is not that yet extensive compared to that of seasoned web-developer. But I am growing and gradually working on this, trying to stay upto date with the latest technologies, to learn and to understand how things work.

Experience

Specialist tram infrastructure coast

Public transport company "De Lijn"
2022 - Current

Employee tram infrastructure coast

Public transport company "De Lijn"
  • Technical support for fellow electricians and technicians signaling with regard to various switch & signal complexes on the coast for the coastal tram (remotely or locally).
  • Installation & commissioning of car-passthrough signaling for the coastal tram. Programming & optimization of PLC software for signalisation with the focus on improving the reliability, safety & future remote monitoring all over the coast.
  • Elaboration of a remote monitoring platform for checking the signaling operations (network communications & logging, currently in development)
  • Technical support for technicians on the real-time repair of info boards for public transportation (connectivity, debugging, configuration, etc).
  • Follow-up maintenance & repair of specific travelers information boards together with technical service providers.
  • Supplier contact with regard to questions & follow-up of technical support, introduction of new materials, spare parts, etc.
  • Preparation of work for technicians related to necessary (joint) repairs after investigation of underlying causes.
  • Thinking together, researching & making improvement proposals for various (sometimes complex) problems.
2022 - 2022

Customer service & support engineer - worldwide

MUTOH Europe nv
  • Technical remote & onsite business-to-business 2nd/3rd line support
  • Technical & application trainer for printing equipment and applications for engineers
  • Installation / integration / repair and follow-up large format printing- & prototype units
  • Communicating feedback to engineering in order to improve our product design
  • Regions Europe , Middle-East, South-America and Africa
  • Setting up planning and schedule on-site interventions technicians
  • Install and integrate rip software, computer- and network-equipment
  • Documenting procedures and (technical & maintenance) instructions & manuals for technicians / distributors
  • Ultra large-format printing (up to 3,3m printing-width)
  • Solvent- / UV- / traffic-sign and textile-printing (dye sublimation, disperse, acid and pigment ink technology)
  • Spare part administration & exploded views
  • Automation spare part administration & pricing sheets to periodical PDF part-catalogs
  • Modeled into a DBMS (Access and in a later stage, MySQL) for improved parts management
  • VBA and templating development in a MS Access environment administering parts for our parts-portfolio
  • Introduction & deployment customer-service workflow, automation, follow-up, ticketing & KB
  • Attending international fairs and exhibitions See less
2012 - 2021

Field service engineer

Mutoh Europe nv
  • On-site training of the product-folio & applications for distributors and end users
  • Installation, support, repair & follow-up of engineering VLF prototype units, textile-printing, UV-curable and solvent-printing technologies
  • Reporting to engineering for quality & product-design improvements
  • Install & integrate rip software, computer- & network equipment
  • Writing technical manuals, procedures & bulletins for technicians
  • International fairs and exhibitions
May 2005 - 2012

Field service engineer

Esko (former Barco Graphics nv)
  • Worldwide direct field support & installation of VLF CTF (computer to film) image setters
  • Professional offset/flexographic printing, security & packaging industry
  • Hard- & software integration of graphical workflow products for prepress automation (Windows server & OpenVMS)
  • Relay installed-base customer feed-back & escalations to support departments & engineering
  • Reporting and resolving bugs / workflow issues to engineering departments and problem-logging via issue logger and ERP (octopus)
2001 - 2005

Internship

Proferro - Engineered Casting Solutions
  • Automation of cast-iron parts production into a more efficient workflow and production planning
  • Planning on design, mould-production, iron recipes (lamellar / nodular), logistics, cast-iron shape, etc
  • Workflow integration in a database-driven programming environment linked to MRP environment

The internship was part of a thesis, written and developed for obtaining my degree. This thesis was succesfully completed and defended magna cum laude by a jury.

Feb 2000

Ticket clerk & distribution

De Lijn
  • Student job on monthly and seasonal basis
  • Sales of transport tickets for the public transportation (buses and tramway)
  • Informing travellers for touristic attractions, schedules for the complete public transport network
  • Sales and promotion of all-in-one packages for the coastal touristic businesses
  • Distribution of leaflets, timetables, etc to all major partners, hotels and offices over the Belgian coast

Student job on monthly and seasonal basis for over 5 years

1996 - 2000

Education

SBM Syntra West Kortrijk

PLC Siemens S7 TIA Portal
Industrial automation (modular training trajectory)
  • S7-1200 & S7-1500 PLC series elementary hard- & software
  • Advanced programming & error-analysis techniques
  • Analog signal processing & Industrial networks (Profinet)
  • SINAMICS G120 modular frequency converters

Course modules all succesfully completed

2019 - 2021

SBM Syntra West Bruges

Web Development
Computer Science - Modern web wevelopment (fulltime evening-school trajectory) including html, css, css-frameworks, javascript programming, javascript frameworks (AngularJs & VueJs), php, php frameworks (Laravel), oop, mvc, tdd, linux & server deployment, project management, git (workflows), usage of packages, json, CRUD, REST, API, mobile applications, etc.

Entrepreneurship course succesfully completed

2015 - 2017

KHBO - Katholieke Hogeschool Brugge-Oostende

Professional Bachelor Electricity - Electronics
Computer & microprocessor engineering track

Completed Cum Laude

1996 - 2000

Sint Jozefsinstituut Oostende

A2 Accountancy - Informatics
1994 - 1996

Onze Lieve Vrouwecollege Oostende

Economy - Modern languages
1990 - 1994

Language Skills

Dutch (Native Language)

100

French (Bilingual)

100

English Experienced

100

German (Basic)

50

Spanish (Notions)

20

Skills

Programming Languages & Tools
  • Programming (PHP, Javascript, C++, Visual Basic, VBA, Ladder & SCL)
  • Laravel 5.3 upto latest version (update 2022: v9)
  • HTML5 & CSS3
  • AngularJS
  • VueJS
  • Sass / SCSS
  • Wordpress
  • Gulp
  • Grunt
  • NPM
  • Bootstrap 2 & 3
  • Yarn
  • Tailwind CSS framework
  • Git
  • Bitbucket
  • Github
  • Docker

Operating systems, server- & software packages
  • Windows 10 (Client & Server)
  • Linux web servers & deployment (Nginx, Apache, MySql/MariaDB, Redis, etc)
  • Virtualization Type 1 (Proxmox) & Type 2 (Hyper-V, VMWare, Virtualbox) & Containers (Docker & LXC)
  • VPS, OpenVPN, SAN, NAS (Synology)
  • Linux: Ubuntu, Debian, Fedora, etc.
  • Apple MacOs & iOS
  • Mailchimp
  • Excel, Word, Powerpoint, Outlook
  • Adobe Creative Suite (Photoshop, Illustrator, Premiere, Acrobat)
  • Thorough PC & server hardware-knowledge

Workflow
  • Support- & ticketing workflow system integration (FreshDesk, Zendesk)
  • Soft- & Hardware support
  • Mobile-First, Responsive Web Development
  • Cross Browser Testing & Debugging
  • Cross Functional Teams
  • Agile Development & Scrum

Hardware & electronics
  • Atmel ATMEGA328, ATmega32U4 & ATMEGA2560 microcontrollers (Arduino series, Seeduino, Yun, Controllino...)
  • Microchip PIC16F84 microcontrollers
  • Espressif ESP8266 & ESP32 Wifi microcontrollers (LoRa)
  • Siemens PLC - S7-1200 & S7-1500 series, profinet & industrial networking
  • Eaton Easy E4 PLC Series
  • OTN MPLS-TP networks - certified service engineer
  • Raspberry Pi series (Model B up to version 4 Model B, but zero & pico as well)

Interests

Apart from web developing during my spare time, I enjoy most of my time being outdoors, hiking and biking. I also as well love to travel around the world, meet other people and other cultures. As a foodie, traveling also adds an extra dimension trying and tasting all the culinary wonders of this world.

When forced indoors, I follow a number of sci-fi and fantasy genre movies and television shows, I am an aspiring chef, and I spend a large amount of my free time in reading and exploring the latest advancements in the world of technology, automation, web, front-end and the web development world.

Portfolio

  • Fully responsive slicing project, manually coded web page application. This is template page, not a fully functional website... Click here...
  • Paulusfeesten "API" (currently reworking to version 2.0) Example click here...
    API is coupled to a responsive application that visualizes the variable data in a reactive application in AngularJS (but personally I prefer VueJS now)
  • Custom made web-shop platform for food-delivery. Just a conceptual technical framework, with rudimentary design (functionality mattered the most in this project). Made as a thesis project for obtaining my certificate as web developer.
  • Fiddling with some smaller VueJS2/VueJS3 projects for self-study purposes...
  • Wanna check if my home garage door is open? Click here...
    It's a very simple project where an ATMega328 microcontroller cpu monitors my garage-door 24/24, containing a very "single route" basic web-server and spitting GET json-data just like a real API. When the door is open, the (mobile) app gives an alarm so I can check the status of the door anytime. Front-end is made with a simple VueJs3 application.