Nicolas Ramoudt

Kreekstraat 1 bus 103 · B-8400 Oostende · BELGIUM +32 473 82 38 85 · nicolas@smoetje.eu

Delivering 15+ years of manufacturer service- & support for engineering-, technical equipment and software-solutions to business-partners and end-users across a wide range of industries, from small businesses to government-instances. Skilled in building cross-functional team- and customer relationships to aim for a common goal:

  • Obtain and maintain a high level of product- and service- quality
  • Obtain customer satisfaction and continuity

People describe me as a multipotential, as well as a naturally curious observer with eye for detail, but always trying keeping view over the bigger picture. A person who is eager to learn and which is always on the lookout for automation and improvements in work, ICT and processes in order to gain new experiences and insights.

During my career I always had a profound interest in ICT applications, programming and automation in the broadest sense. I am proficient in web-, app-development & -deployment. Databases and data-acquisition are also my thing and hope to one day to put it into practice. I spend most of my (little) spare time reading and learning. My on-line web-portfolio is not that yet extensive compared to that of seasoned web-developer. But I am growing and gradually working on this, trying to stay upto date with the latest technologies, to learn and to understand how things work.


Experience

Customer service & support engineer - worldwide

MUTOH Belgium nv
  • Technical remote & onsite business-to-business 2nd/3rd line support
  • Technical & application trainer for printing equipment and applications for engineers
  • Installation / integration / repair and follow-up large format printing- & prototype units
  • Communicating feedback to engineering in order to improve our product design
  • Regions Europe , Middle-East, South-America and Africa
  • Setting up planning and schedule on-site interventions technicians
  • Install and integrate rip software, computer- and network-equipment
  • Documenting procedures and (technical & maintenance) instructions & manuals for technicians / distributors
  • Ultra large-format printing (up to 3,3m printing-width)
  • Solvent- / UV- / traffic-sign and textile-printing (dye sublimation, disperse, acid and pigment ink technology)
  • Spare part administration & exploded views
  • Automation spare part administration & pricing sheets to periodical PDF part-catalogs
  • Modeled into a DBMS (Access and in a later stage, MySQL) for improved parts management
  • VBA and templating development in a MS Access environment administering parts for our parts-portfolio
  • Introduction & deployment customer-service workflow, automation, follow-up, ticketing & KB
  • Attending international fairs and exhibitions See less
2012 - Current

Field service engineer

Mutoh Europe nv
  • On-site training of the product-folio & applications for distributors and end users
  • Installation, support, repair & follow-up of engineering VLF prototype units, textile-printing, UV-curable and solvent-printing technologies
  • Reporting to engineering for quality & product-design improvements
  • Install & integrate rip software, computer- & network equipment
  • Writing technical manuals, procedures & bulletins for technicians
  • International fairs and exhibitions
May 2005 - 2012

Field service engineer

Esko (former Barco Graphics nv)
  • Worldwide direct field support & installation of VLF CTF (computer to film) image setters
  • Professional offset/flexographic printing, security & packaging industry
  • Hard- & software integration of graphical workflow products for prepress automation (Windows server & OpenVMS)
  • Relay installed-base customer feed-back & escalations to support departments & engineering
  • Reporting and resolving bugs / workflow issues to engineering departments and problem-logging via issue logger and ERP (octopus)
2001 - 2005

Internship

Proferro - Engineered Casting Solutions
  • Automation of cast-iron parts production into a more efficient workflow and production planning
  • Planning on design, mould-production, iron recipes (lamellar / nodular), logistics, cast-iron shape, etc
  • Workflow integration in a database-driven programming environment linked to MRP environment

The internship was part of a thesis, written and developed for obtaining my degree. This thesis was succesfully completed and defended magna cum laude by a jury.

Feb 2000

Ticket clerk & distribution

De Lijn
  • Student job on monthly and seasonal basis
  • Sales of transport tickets for the public transportation (buses and tramway)
  • Informing travellers for touristic attractions, schedules for the complete public transport network
  • Sales and promotion of all-in-one packages for the coastal touristic businesses
  • Distribution of leaflets, timetables, etc to all major partners, hotels and offices over the Belgian coast

Student job on monthly and seasonal basis for over 5 years

1996 - 2000

Education

SBM Syntra West Bruges

Web Development
Computer Science - Web Development Track

Entrepreneurship course completed

2015 - 2017

KHBO - Katholieke Hogeschool Brugge-Oostende

Professional Bachelor Electricity - Electronics
Computer & microprocessor engineering track

Completed Cum Laude

1996 - 2000

Sint Jozefsinstituut Oostende

A2 Accouncanty - Informatics
1994 - 1996

Onze Lieve Vrouwecollege Oostende

Economy - Modern languages
1990 - 1994

Language Skills

Dutch (Native Language)

100

French (Bilingual)

100

English Experienced

100

German (Basic)

50

Spanish (Notions)

20

Skills

Programming Languages & Tools
  • PHP
  • Programming (Visual Basic, VBA, C++)
  • Laravel 5 & 6
  • HTML5 & CSS3
  • JavaScript
  • AngularJS
  • VueJS
  • Sass / SCSS
  • Wordpress
  • Gulp
  • Grunt
  • NPM
  • Bootstrap 2 & 3
  • Yarn
  • Git
  • Bitbucket
  • Github

Operating systems & software packages
  • Windows 10 (Client & Server)
  • Ubuntu
  • Apple MacOs & iOS
  • Linux
  • Mailchimp
  • Excel
  • Word
  • Powerpoint
  • Adobe Creative Suite
  • Thorough PC & server hardware-knowledge

Workflow
  • Support- & ticketing system integration (FreshDesk, Zendesk)
  • Soft- & Hardware support
  • Mobile-First, Responsive Web Development
  • Cross Browser Testing & Debugging
  • Cross Functional Teams
  • Agile Development & Scrum

Interests

Apart from web developing during my spare time, I enjoy most of my time being outdoors, hiking and biking. I also as well love to travel around the world, meet other people and other cultures. As a foodie, traveling also adds an extra dimension trying and tasting all the culinary wonders of this world.

When forced indoors, I follow a number of sci-fi and fantasy genre movies and television shows, I am an aspiring chef, and I spend a large amount of my free time in reading and exploring the latest advancements in the world of technology, automation, web, front-end and the web development world.


Portfolio

  • Fully responsive slicing project, manually coded web page application
  • Paulusfeesten "Open API" (currently reworking to version 2.0)
  • Custom made web-shop platform for food-delivery. Just a conceptual technical framework, with rudimentary design (functionality mattered the most in this project)
  • Currently fiddling with some smaller VueJS2 project...